OPEN BOX I PURPLE LEAF Outdoor Retractable Pergola with Sun Shade Canopy Cover White Patio Metal Shelter for Garden Pavilion Grill Gazebo Grape Trellis Pergola

Shipping time & delivery time

We usually ship items within 24 - 48 hours after confirmed payment. (in business days)

In general, we ship via Fedex or UPS, average transit time is about 7 - 10 business days. You can view the estimated delivery dates on the product page, in special situation the items transfer by Amazon, the tracking number may be delayed.

In rare cases due to unforeseen events, (e.g. extreme weather, unusual spikes, etc.), these shipment processing times may be delayed.

Free shipping policy

All of our items are FREE SHIPPING in normal cases (within the contiguous United States). You can get the items with no shipping cost. There is no other hidden charges or handling fees.

In a few special cases, you need to pay necessary cost of shipment, for example, return, exchange or some area. We ship only within the 48 contiguous United States.

We do not ship to Alaska, Hawaii, US protectorates (e.g., Puerto Rico), P.O. boxes, or APO/FPO addresses.

About tracking logistics information

We’ll send you the delivery time by email. For any further information, please feel free to contact us: purpleleafservice2@gmail.com

If you want to change or cancel your order, please check whether the order has already been processed. Once the item leaves our warehouse, it can not be canceled or changed.

Keep in mind:

1. Tracking is not available for orders that are in a Processing status

2. Tracking can take up to 48 hours to update after an order is shipped

About damaged packages and defective items upon arrival

When you receive your item, please check your package and item carefully. If there is something wrong, the following steps are advised:

1. Take pictures reflecting the damage or defect clearly.

2. Then please email us at purpleleafservice2@gmail.com immediately and attach the photos.

3. We will contact you and try our best to find the best solution.

4. Attention please, do not throw away the boxes or packaging materials, otherwise, your request of return or exchange will not be accepted.

Additional Information

We process orders Monday-Friday (excluding holidays). If you place your order after the cutoff times, we’ll process and ship the order the next business day. We do not deliver on Sundays or holidays.

About tracking information stagnation

With the surge in demand from shipping companies in the US due to high demand and COVID-19, we are seeing an increase in tracking and scanning issues where shipping companies are picking up shipments from warehouses but the tracking tags are not being scanned correctly when the shipping companies pick them up. Our carriers are working to eliminate tracking issues and delivery delays.

Dear customers

we guarantee that all items we sell have undergone strict quality control inspections to ensure you have an excellent product experience. At the same time, our warranty policy can make you rest assured to buy furniture products from us. All items sold by PURPLE LEAF are covered by the following comprehensive product warranties.

1.Accepted Return

30 Day Unconditional Refund Guarantee for Unopened & Unused Items Return warehouse：3495 DONALD LEE HOLLOWELL PKWY, STE116, ATLANTA GA, 30331 USA.

If you are not satisfied with your purchase, or for whatever reason, You no longer want this product within 30 days after receiving it, you may contact us for a return and refund. Kindly note that in such cases the return shipping fee is the customer's responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.

The customers should pay for actual cost of return shipping because of their remorse. But don't need to pay for defective producets return. And there is no restocking fee. These fees need to be settled in U.S. dollars.

Note that the returns shipping fee is non-refundable and products must be returned unopened and unused for a refund.

If the boxes has been opened, the buyer needs to send a picture and confirm with the seller. Only when the confirmation does not affect the normal use can the return be supported, and the buyer needs to afford a certain amount of goods loss charge.

Please ensure to return the item with its original packaging and accessories in the same condition as when you received it.

2.Not support the return

(1) Return is not accepted

when damage is caused by unauthorized maintenance, misusing, collision, negligence, abuse, etc. Returns will not be accepted for OPEN BOX products.

(2) Arrived damage

If the item you have received is defective or damaged, contact our customer service at the first time and provide us with the order number and the photos or a video of the defective or damaged item in 7 days. In this case, after our checking, we can give a full refund.

(3) Missing part

If your product parts damaged or missing, we can send the new parts to you or partially refund you. If the part affects product function or use, you can't repair it by yourself or the local technique person, and we will send a new item with you or a full refund.

(4) Doesn't work or defective

When you received the product that doesn't work, you can ask our customer service for help, we'll give you the related technical reply; if it doesn't work still, you can ask for an refund. When you received the product is defective, and you can ask our customer service to give you technical support or solution, if you can repair it by yourself or local store, we will provide you with some compensation.

(5) Incorrect Package Sent

If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs in 7 days: Photos or a video of the incorrect item. We will send the new item to you.

3.Return Confirmation

(1)Contact us purpleleafservice2@gmail.com to get a return shipping label. submit order , a clear picture or video, and shipping packaging to confirm your return is accepted.

(2) When returning your package, please make sure the item is in good condition with all accessories inside. Affix the return shipping label that we provided to the package, ship it to the address our customer service sent you.

(3) Your package will be returned to 3495 DONALD LEE HOLLOWELL PKWY，STE116，ATLANTA GA，30331 USA.

4.Refund and Compensation Process

(1) PayPal refunds may take up to 24 hours to process and appear in your account.

(2) Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.

Note: The price of the products on our website will fluctuate with the cost, and we will not refund any difference caused by this.