Shipping Policy

We hope you have a perfect shopping journey. If you have any question, we are very glad to know your concern and spare no effort to make everything go better. In order to make you informed of more information about your package, something about shipping is listed as follows:

When Will My Order Ship & How Long to Arrive?

On normal conditions, we usually ship items within 3 business day of confirmed payment.

You can view the estimated delivery dates on the product page. In general, average transit time is about 7-10 business days. 

In rare cases due to unforeseen events, (e.g. extreme weather, unusual spikes, etc.), these shipment processing times may be delayed.

Free Shipping 

All of our items are FREE SHIPPING in normal cases (within the contiguous United States). You can get the items with no shipping cost. There is no other hidden charges or handling fees. The price you see in the shopping cart is the total cost of your purchase.

In a few special cases, you need to pay necessary cost of shipment, for example, return or exchange.

Tracking Information

If you want to check package tracking status, you can find the detail by logging into Your Account. For any further information, please feel free to contact us atpurpleleafservice@gmail.com

If you want to change or cancel your order, please check whether the order has already been processedOnce the item leave our warehouse, it can not be cancelled or changed.

What if package arrives damaged & item is defective?

When you receive your item, please check your package and item carefully. If there is wrong with something, the following steps are advised:
(1) Take pictures reflecting the damage or defect clearly.
(2) Then please email us at purpleleafservice@gmail.com immediately and attach the photos.
(3) We will contact you and try our best to find the best solution.
(4) Attention please, do not throw away the boxes or packaging materials, otherwise, your request of return or exchange will not be accepted.