Frequently Asked Questions
Shipping & Delivery
Yes, we ship to some countries， including the United States, Canada, Germany, the United Kingdom, France, etc. You can visit the site of the corresponding country and buy the products you want.
United States store: https://purpleleafshop.com/
Canada store: https://purpleleafshop.ca/
United Kingdom store: https://purpleleafshop.uk/
Germany store: https://purpleleafshop.de/
France store: https://purpleleafshop.fr/
We usually ship items within 24 - 48 hours after confirmed payment.
In general, we ship via FedEx or UPS, average transit time is about 7 - 10 business days. You can view the estimated delivery dates on the product page, in special situations the items are transferred by Amazon, and the tracking number may be delayed.
Shipping information will be sent to you by email soon according to shipping methods. You can also log into your account to view the status of your order after signing up.
In rare cases due to unforeseen events, (e.g. extreme weather, unusual spikes, etc.), these shipment processing times may be delayed.
Click the "Track Order" on the top navigation bar, then enter your email address and the tracking number we sent to you when your product was shipped out.
Yes, you can choose a delivery date that works best for your schedule. If you want to delay the delivery of your goods, please contact us before placing an order.
When you receive your item, please check your item carefully. If the package appears damaged, please complete the following steps:
1) Take a picture of the damage.
2) Then please email us at email@example.com immediately and attach the photos.
3) We will contact you directly with the next steps.
4) DO NOT throw away the boxes or packaging materials, otherwise, your claim will not be honored by the shipping company.
When you make a payment on the checkout page, you only need to fill in the promo code to get the corresponding discount.
We recommend that you create your account and this is made with your own convenience in mind. By log in your account during the purchasing process you can keeping track of your order's delivery status and tracking number.
Yes. You can cancel, or reschedule your order before shipment by emailing us at firstname.lastname@example.org