Return policy

Latest update:2020.05.27

Return & Exchange

We design our products and gear to help you perform at peak level, so if they're not working exactly right for you, we've got you covered. We provide 30 days to take the goods, confidently knowing you can return any item (some exceptions apply) for delivery reason or quality reason within those 30 days. If you need to exchange it , send us an email at purpleleafservice@gmail.com.  

Return method

Package the item and return it along with all original packing materials and accessories, then mail as directed;

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, excluding defective or flawed items. Excluding defective or flawed items.

If the returned product affects second sale or losing the package box, you should pay for it, while you can’t gain refund.

We stand behind all of our products. If your item is defective or flawed, and it’s been less than 30 days since your purchase, simply choose one of the options above to return the item. If it’s been more than 30 days since your purchase, please contact us to return the item. See our warranty information for additional details.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Refund options

 

General

Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will automatically be applied to your credit card or original method of payment, within 7 business days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund, please check your bank account first.

Then contact your credit card company, it may take some time before your refund shows up in your account.

Or contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at purpleleafservice@gmail.com.

 

Restocking Fee

If the returned product affects second sale or losing the package box, we will deduct restocking fee from the refund.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Modify or cancel order

If you cancel order or modify address before shipment, you will receive full refund.

If the items in transit, you should pay for the fee of transportation.