PURPLE LEAF Athena Louvered Pergola Modern Champagne Pergola with Adjustable Roof for Deck Backyard Garden

Processing & Delivery Time

Orders ship within 24–48 business hours of confirmed payment. We ship via FedEx or UPS — average transit time is 7–10 business days. In rare cases (extreme weather, peak season, etc.), shipment may be delayed.

Free Shipping

All orders ship free within the contiguous United States — no handling fees or hidden charges. We do not ship to Alaska, Hawaii, US territories (e.g. Puerto Rico), P.O. boxes, or APO/FPO addresses.

Tracking

A tracking number will be emailed once your order ships. Tracking may take up to 48 hours to update. Once an item leaves our warehouse, orders cannot be cancelled or modified. Contact us at purpleleafservice2@gmail.com for any shipping questions.

Damaged or Defective Items

Please inspect your package upon arrival. If anything is damaged or defective:

1. Photograph the damage clearly.

2. Email us at purpleleafservice2@gmail.com with your order number and photos.

3. Keep all original packaging until your case is fully resolved — discarding it may affect your return eligibility.

Additional Notes

We process orders Monday–Friday, excluding holidays. Orders placed after business hours are processed the next business day. We do not deliver on Sundays or holidays.

Our Commitment

Every Purple Leaf product passes strict quality control before it ships. Our warranty is here to give you complete peace of mind.

1. Returns Accepted

30-day unconditional refund for unopened & unused items. Return address: 3495 Donald Lee Hollowell Pkwy, Suite 116, Atlanta, GA 30331, USA.

If you're not satisfied within 30 days of receiving your order, contact us to arrange a return. Return shipping is the buyer's responsibility for change-of-mind returns. No restocking fee. Items must be returned in original, unopened packaging to qualify for a full refund.

If the box has been opened, please contact us with photos first — we'll confirm whether a return can be supported and advise on any applicable restocking charge.

2. Non-Returnable Cases

(1) Damage caused by misuse, collision, negligence, or unauthorized repair is not covered.

(2) Damaged upon arrival — Report within 7 days with photos or video. We'll issue a full refund after review.

(3) Missing parts — We'll send replacement parts or issue a partial refund. If the missing part makes the product unusable and cannot be repaired locally, we'll send a full replacement or refund.

(4) Item doesn't work — Contact us for technical support. If the issue can't be resolved, you may request a refund. If you're able to repair it locally, we'll provide compensation.

(5) Wrong item received — Contact us within 7 days with photos. We'll send the correct item immediately.

3. How to Start a Return

(1) Email purpleleafservice2@gmail.com to receive a return shipping label. Include your order number, photos or video, and original packaging confirmation.

(2) Pack the item securely with all accessories in original condition. Attach the provided return label and ship to the address we confirm with you.

(3) Return address: 3495 Donald Lee Hollowell Pkwy, Suite 116, Atlanta, GA 30331, USA.

4. Refund Timeline

(1) PayPal — refunds process within 24 hours.

(2) Credit card — refunds appear within 7–14 business days, depending on your card issuer.

Note: Product pricing may fluctuate with market costs. We do not refund price differences after purchase.