Shipping time & delivery time
We usually ship items within 24 - 48 hours after confirmed payment. (in business days)
In general, we ship via Fedex or UPS, average transit time is about 7 - 10 business days.
You can view the
estimated delivery dates on the product page, in special situation the items transfer by
Amazon, the
tracking number may be delayed.
In rare cases due to unforeseen events, (e.g. extreme weather, unusual spikes, etc.), these
shipment
processing times may be delayed.
Free shipping policy
All of our items are FREE SHIPPING in normal cases (within the contiguous United States).
You can get the
items with no shipping cost. There is no other hidden charges or handling fees.
In a few special cases, you need to pay necessary cost of shipment, for example, return,
exchange or some
area. We ship only within the 48 contiguous United States.
We do not ship to Alaska, Hawaii, US protectorates (e.g., Puerto Rico), P.O. boxes, or
APO/FPO addresses.
About tracking logistics information
We’ll send you the delivery time by email. For any further information, please feel free to
contact us:
purpleleafservice2@gmail.com
If you want to change or cancel your order, please check whether the order has already been
processed.
Once the item leaves our warehouse, it can not be canceled or changed.
Keep in mind:
1. Tracking is not available for orders that are in a Processing status
2. Tracking can take up to 48 hours to update after an order is shipped
About damaged packages and defective items upon arrival
When you receive your item, please check your package and item carefully. If there is
something wrong, the
following steps are advised:
1. Take pictures reflecting the damage or defect clearly.
2. Then please email us at purpleleafservice2@gmail.com immediately and attach the photos.
3. We will contact you and try our best to find the best solution.
4. Attention please, do not throw away the boxes or packaging materials, otherwise, your
request of return
or exchange will not be accepted.
Additional Information
We process orders Monday-Friday (excluding holidays). If you place your order after the
cutoff times,
we’ll process and ship the order the next business day. We do not del
