Dear customers
                
                    we guarantee that all items we sell have undergone strict quality control inspections to
                    ensure you have
                    an excellent product experience. At the same time, our warranty policy can make you rest
                    assured to buy
                    furniture products from us. All items sold by PURPLE LEAF are covered by the following
                    comprehensive
                    product warranties.
                
                1.Customer Service
                
                    Our customer service team will respond within 24 hours. We offer a 3-year warranty for the
                        polyester
                        fabric and a 1-year warranty for the component (umbella cover is included). You can contact
                    our exclusive
                    Purple Leaf customer service team for assistance before and after your purchase.
                
                2.Accepted Return
                
                    30 Day Unconditional Refund Guarantee for Unopened & Unused Items Return warehouse:3495
                    DONALD LEE
                    HOLLOWELL PKWY, STE116, ATLANTA GA, 30331 USA.
                
                
                    If you are not satisfied with your purchase, or for whatever reason, You no longer want this
                    product
                    within 30 days after receiving it, you may contact us for a return and refund. Kindly note
                    that in such
                    cases the return shipping fee is the customer's responsibility and is non-refundable. Items
                    MUST be
                    returned in their original packaging, unused and unopened in order to qualify for a product
                    refund.
                
                
                    The customers should pay for actual cost of return shipping because of their remorse. But
                    don't need to
                    pay for defective producets return. And there is no restocking fee. These fees need to be
                    settled in U.S.
                    dollars.
                
                
                    Note that the returns shipping fee is non-refundable and products must be returned unopened
                    and unused for
                    a refund.
                
                
                    If the boxes has been opened, the buyer needs to send a picture and confirm with the seller.
                    Only when the
                    confirmation does not affect the normal use can the return be supported, and the buyer needs
                    to afford a
                    certain amount of goods loss charge.
                
                
                    Please ensure to return the item with its original packaging and accessories in the same
                    condition as when
                    you received it.
                
                3.Not support the return
                (1) Return is not accepted
                when damage is caused by unauthorized maintenance, misusing, collision, negligence, abuse,
                    etc.Returns will not be accepted for OPEN BOX products.
                (2) Arrived damage
                
                    If the item you have received is defective or damaged, contact our customer service at the
                    first time and
                    provide us with the order number and the photos or a video of the defective or damaged item
                    in 7 days. In
                    this case, after our checking, we can give a full refund.
                
                (3) Missing part
                
                    If your product parts damaged or missing, we can send the new parts to you or partially
                    refund you. If the
                    part affects product function or use, you can't repair it by yourself or the local technique
                    person, and
                    we will send a new item with you or a full refund.
                
                (4) Doesn't work or defective
                
                    When you received the product that doesn't work, you can ask our customer service for help,
                    we'll give you
                    the related technical reply; if it doesn't work still, you can ask for an refund. When you
                    received the
                    product is defective, and you can ask our customer service to give you technical support or
                    solution, if
                    you can repair it by yourself or local store, we will provide you with some compensation.
                
                (5) Incorrect Package Sent
                
                    If the item you have received differs completely from the one you ordered, please do not
                    hesitate to
                    contact our customer service and to provide us with the following proofs in 7 days: Photos
                    or a video of
                    the incorrect item. We will send the new item to you.
                
                4.Return Confirmation
                
                    (1) Contact us purpleleafservice2@gmail.com to get a return shipping label. submit
                    order ,
                    a clear picture or video, and shipping packaging to confirm your return is accepted.
                
                
                    (2) When returning your package, please make sure the item is in good condition with
                    all
                    accessories inside. Affix the return shipping label that we provided to the package, ship it
                    to the
                    address our customer service sent you.
                
                
                    (3) Your package will be returned to 3495 DONALD LEE HOLLOWELL PKWY,STE116,ATLANTA
                    GA,30331 USA.
                
                5.Refund and Compensation Process
                (1) PayPal refunds may take up to 24 hours to process and appear in your account.
                
                    (2) Credit card refunds will take between 7-14 business days to appear in your
                    account. This delay
                    depends entirely on your credit card company and any intermediaries.
                
                
                
                    Note: The price of the products on our website will fluctuate with the cost, and we
                    will not refund
                    any difference caused by this.