Dear customers
					
						we guarantee that all items we sell have undergone strict quality control inspections to
						ensure you have
						an excellent product experience. At the same time, our warranty policy can make you rest
						assured to buy
						furniture products from us. All items sold by PURPLE LEAF are covered by the following
						comprehensive
						product warranties.
					
					1.Customer Service
					
						Our customer service team will respond within 24 hours. We offer a 3-year warranty for the
							polyester
							fabric and a 1-year warranty for the component (umbella cover is included). You can contact
						our exclusive
						Purple Leaf customer service team for assistance before and after your purchase.
					
					2.Accepted Return
					
						30 Day Unconditional Refund Guarantee for Unopened & Unused Items Return warehouse:3495
						DONALD LEE
						HOLLOWELL PKWY, STE116, ATLANTA GA, 30331 USA.
					
					
						If you are not satisfied with your purchase, or for whatever reason, You no longer want this
						product
						within 30 days after receiving it, you may contact us for a return and refund. Kindly note
						that in such
						cases the return shipping fee is the customer's responsibility and is non-refundable. Items
						MUST be
						returned in their original packaging, unused and unopened in order to qualify for a product
						refund.
					
					
						The customers should pay for actual cost of return shipping because of their remorse. But
						don't need to
						pay for defective producets return. And there is no restocking fee. These fees need to be
						settled in U.S.
						dollars.
					
					
						Note that the returns shipping fee is non-refundable and products must be returned unopened
						and unused for
						a refund.
					
					
						If the boxes has been opened, the buyer needs to send a picture and confirm with the seller.
						Only when the
						confirmation does not affect the normal use can the return be supported, and the buyer needs
						to afford a
						certain amount of goods loss charge.
					
					
						Please ensure to return the item with its original packaging and accessories in the same
						condition as when
						you received it.
					
					3.Not support the return
					(1) Return is not accepted
					when damage is caused by unauthorized maintenance, misusing, collision, negligence, abuse,
						etc.Returns will not be accepted for OPEN BOX products.
					(2) Arrived damage
					
						If the item you have received is defective or damaged, contact our customer service at the
						first time and
						provide us with the order number and the photos or a video of the defective or damaged item
						in 7 days. In
						this case, after our checking, we can give a full refund.
					
					(3) Missing part
					
						If your product parts damaged or missing, we can send the new parts to you or partially
						refund you. If the
						part affects product function or use, you can't repair it by yourself or the local technique
						person, and
						we will send a new item with you or a full refund.
					
					(4) Doesn't work or defective
					
						When you received the product that doesn't work, you can ask our customer service for help,
						we'll give you
						the related technical reply; if it doesn't work still, you can ask for an refund. When you
						received the
						product is defective, and you can ask our customer service to give you technical support or
						solution, if
						you can repair it by yourself or local store, we will provide you with some compensation.
					
					(5) Incorrect Package Sent
					
						If the item you have received differs completely from the one you ordered, please do not
						hesitate to
						contact our customer service and to provide us with the following proofs in 7 days: Photos
						or a video of
						the incorrect item. We will send the new item to you.
					
					4.Return Confirmation
					
						(1) Contact us purpleleafservice2@gmail.com to get a return shipping label. submit
						order ,
						a clear picture or video, and shipping packaging to confirm your return is accepted.
					
					
						(2) When returning your package, please make sure the item is in good condition with
						all
						accessories inside. Affix the return shipping label that we provided to the package, ship it
						to the
						address our customer service sent you.
					
					
						(3) Your package will be returned to 3495 DONALD LEE HOLLOWELL PKWY,STE116,ATLANTA
						GA,30331 USA.
					
					5.Refund and Compensation Process
					(1) PayPal refunds may take up to 24 hours to process and appear in your account.
					
						(2) Credit card refunds will take between 7-14 business days to appear in your
						account. This delay
						depends entirely on your credit card company and any intermediaries.
					
					
					
						Note: The price of the products on our website will fluctuate with the cost, and we
						will not refund
						any difference caused by this.