After I place my order, how long until it arrives?
Our current delivery ETA is 5-10 business days from date of purchase. Shipping carriers are experiencing capacity issues due to extremely high shipping demand and COVID-19 impact and in some cases orders may be delayed due to this. We have also been seeing an increase in shipping carrier tracking scan issues, where the order is en route but tracking numbers/transit progress is not correctly updated by the carrier.
Can I track my purchase?
You can check the status of your delivery anytime by entering the tracking number emailed to you after placing your order here.
To change or cancel an order that has already been processed, please contact our Customer Service department for assistance.
Tracking is not showing any movement for my order, what does this mean?
Shipping carriers are experiencing surge demand in the US due to high demand and COVID-19 and we have seen an increase in tracking scan issues, where shipments are picked up from warehouses by the shipping carrier, but tracking labels are not correctly scanned upon pickup by the carrier. Our shipping carriers are working to eliminate tracking issues and delivery delays.
What shipping carriers do you use?
Mainly Fedex and UPS.
Do you offer expedited shipping options?
We do not offer expedited shipping options at this time. We have two warehouses in CA and GA to ship your order at no extra charge.
What if my item/ package arrives damaged?
When you receive your item, please check your item carefully. If the package appears damaged, please complete the following steps:
1) Take a picture of the damage.
2) Then please email us at email@example.com immediately and attach the photos.
3) We will contact you directly with the next steps.
4) DO NOT throw away the boxes or packaging materials, otherwise, your claim will not be honored by the shipping company.
Can you ship to my address?
We only ship to physical addresses within the 48 contiguous United States. We do not ship to Alaska, Hawaii, APO/FPO addresses, or US Protectorates. We do not ship outside the United States at this time.